The first session, you will meet with Beckii via zoom. She will ask you intimate details about the inner workings of your business, and of your mindset, to truly understand where you are at and what your blocks are.
She will gather an understanding of the following items:
Your life:
- How much time and effort are you dedicating to your business?
- How much time do you have for downtime and resting?
Your goals:
- What would you prefer to be doing in your business?
- How much money and/or time do you want?
Your Management:
- Current team and future management
- What are you doing currently in your business
Staff:
- The hierarchy of your staff members
- Your current onboarding
- Your current training
- Your current methods of communication
- Retention/appreciation of staff
Obtaining new clients:
- Marketing
- Advertising
- Your social media profiles, and your website
- Branding and your message
- Vision and mission
Clients:
- How do you quote/estimate?
- How clear is your communication
- Aftersales nurturing
- Complaints and cancellations
- Survey clients
- Retention
Beckii Jones
1:1 Tailored Business Mentoring
Over the next 3/6 months (depending on which package you select), you will be able to have Beckii as a direct part of your team.
Beckii is kind, but is a very good motivator. She will teach you about respecting yourself, your staff, your clients, and your investment of your time, whilst helping you to achieve your business and life goals.
Beckii will teach you about client communication. That anything you answer or do more than one time, needs a system, a process or a delegation.
She will help you write canned responses, with absolute clarity, and great communication, so that there is no room for error or misunderstanding.
This will ensure that when you are ready to hand this over to an admin, that the voice of the business and the process will remain consistent.
Beckii has experience with Zenmaid, Servicem8, Ascora, and Google Calendar – so your scheduling needs will be covered from all angles. Beckii loves to troubleshoot, so if there is something you need to refine in regards to logistics, this is something she can explore with you.
Beckii manages her “birds eye view” of her staff and clients through a program called Clickup. She has templates, and will help you build this out for your business, so once you step into management, you will have control, without having to invest a lot of time.
She will be able to teach you about how to develop personal and interpersonal relationships with your staff, using psychological techniques, and how to put “the boss hat” on (developing your confidence), so that YOU are in control of your business.
Your staff will feel you are the “best boss ever” and will feel appreciated in the work they do. They will speak about you kindly, but won’t try and walk over you, as they know where the boundaries are.
Most of all, Beckii will teach you about integrity, respect, and values in your business and in your life. That you don’t have to step on people, or be a pushover. That there is a middle ground, and that you deserve success!!